SHIPPING & RETURNS
Our boxes are made with love so we work hard to make sure your order is assembled and dispatched with two working days of receiving your order, however in busy periods we cannot guarantee this. we ship with royal mail, which takes approximately 3-5 working days, or we offer a first class option, which takes 1-2 working days. Please note that Saturdays, Sundays and bank holidays do not class as working days. If you require one of our products urgently, or alternatively to pre-book a gift, please just contact us.
Once your order has been received, it will dispatched. once this is done, we aim to dispatch within 2 working days. in busy periods there may be a short wait, but we will endeavour to get your item dispatched as soon as possible. Orders placed on a weekend or a bank holiday will be shipped on the next working day.
We use royal mail as a standard delivery procedure. If you purchase more than one box, there will be an additional charge per box posted. We use the following methods, per box, to fulfil our shipments:
Royal mail 2nd class signed for - £3.95 (3-5 working days)
Royal mail 1st class signed for - £6.50 (1-2 working days)
Our standard delivery is free for orders placed over £45.
Enter “FREESHIPPING“ in the coupon field at checkout.
Once and order has been placed, it will be sent to the address provided on the order. We can’t change the item or the shipping address once this has been dispatched, and cannot take any responsibility for dispatched items that have been lost or stolen once they have left our facilities.
At Stellar Boutique we want you to enjoy your gifts and experience with us, so please do not hesitate if something is wrong. Contact us at email@example.com
If you have any concerns about returning a product or gift set please get in contact via a written email with your issue at firstname.lastname@example.org you will have 5 working days to contact us regarding your delivery issue. We will require photo evidence of the item to evaluate the circumstances. Once a verdict has been determined, we will be in touch to notify if a refund/partial refund will be granted. Please do not return individual items back to the brand manufacturer.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs from original purchase are non-refundable.